China Legal &
Regulatory Compliance
Levlan is committed to conducting its activities in mainland China responsibly, transparently and in accordance with applicable laws, regulations and regulatory requirements.
To report a legal, regulatory or compliance concern, please use our secure reporting form.
Report a Legal Concern
Responsible operation
in mainland China.
Levlan is committed to operating responsibly and conducting its activities in mainland China in accordance with applicable laws, regulations and regulatory requirements.
We recognise that organisations working across different jurisdictions have a responsibility to understand and respect the legal and regulatory environment of each market in which they operate.
Where Levlan provides marketing, creative, digital, media, localisation, technology or related services for the Chinese market, we aim to ensure that our own activities and processes are carried out lawfully, transparently and with appropriate regard for regulatory requirements.
Lawful Operation
We seek to identify and comply with legal and regulatory requirements applicable to the services we provide in mainland China.
Responsible Content
We do not knowingly create, publish, promote or distribute content that is unlawful or prohibited under applicable law.
Regulatory Cooperation
We will respond appropriately to valid requests from competent authorities and take reasonable action where a legal or regulatory concern is identified.
Continuous Review
Our policies and operational practices may be reviewed and updated as applicable laws, regulations, technologies and services develop.
Working within
China's legal
framework.
The laws and regulatory requirements applicable to a particular project depend on the services, technologies, platforms, content and data involved.
Levlan considers applicable People's Republic of China laws, regulations, regulatory measures and platform requirements when providing services intended for mainland China.
Depending on the nature of the work, relevant areas may include cybersecurity, personal information protection, data security, advertising, internet information content, intellectual property and sector-specific regulatory requirements.
Cybersecurity &
Network Security
Digital services and network activities may be subject to requirements concerning network security, system protection, security management and the prevention and handling of cybersecurity risks.
Cybersecurity Law of the People's Republic of China
Personal Information
& Privacy
Where personal information is collected or processed, Levlan considers applicable requirements concerning lawful processing, transparency, necessity, security and individual rights.
Personal Information Protection LawData Security
Data processing activities may require appropriate organisational and technical measures relating to data protection, access, storage, transfer, incident response and other security obligations.
Data Security Law & Network Data Security Regulations
Advertising &
Commercial Marketing
Advertising and promotional materials intended for the Chinese market should be accurate, appropriately substantiated and produced and distributed in accordance with applicable advertising and consumer requirements.
Advertising Law of the People's Republic of China
Internet Content &
Public Accounts
Content planning, production, distribution, marketing and promotion for public internet accounts may be subject to additional content-management, registration, platform, licensing and operational requirements.
Internet information content regulations and related measures
Intellectual Property
& Third-Party Rights
Creative and marketing activities must respect applicable copyright, trademark and other intellectual property rights, together with relevant contractual and personality rights.
Applicable PRC intellectual property laws and regulationsInternet information content multi-channel distribution
From 1 September 2026, new regulations apply in mainland China to certain organisations providing planning, production, distribution, marketing, promotion and related services for public internet accounts.
Where Levlan's activities fall within these or other specialised regulatory regimes, appropriate registration, licensing, content-management, contractual or operational requirements will be considered before those services are provided.
Responsible content.
Responsible marketing.
Content created, adapted or distributed for mainland China should be lawful, accurate, appropriate for its intended audience and suitable for the platforms on which it appears.
Levlan may review client materials, claims, creative assets, instructions and supporting information before producing, publishing or promoting content in the Chinese market.
Truthful &
Substantiated Claims
Product, service, performance, pricing, comparison, certification and other commercial claims should be accurate and capable of appropriate substantiation.
Lawful
Content
Levlan will not knowingly create, publish, promote or distribute material that is prohibited or otherwise unlawful under applicable People's Republic of China law.
Intellectual
Property
Clients should have appropriate rights or permissions for logos, photography, video, music, designs, trademarks, endorsements, software and other materials supplied to Levlan.
Platform
Requirements
Content may also need to comply with the rules, technical standards, advertising policies and verification requirements of the platform through which it is distributed.
Regulated
Industries
Certain sectors, products and services may be subject to additional restrictions, approvals, licences, disclosures or advertising-review requirements before promotion.
Audience
Protection
Additional care may be required where content is directed towards, accessible to or likely to materially affect children, young people or other protected audiences.
Information supplied to Levlan must be accurate.
Clients are responsible for the accuracy, legality and completeness of information they provide to Levlan concerning their organisation, products, services and commercial claims.
Where reasonably required for compliance purposes, Levlan may request evidence including licences, registrations, certifications, approvals, testing information, intellectual property permissions or other supporting documentation.
Providing materials to Levlan does not automatically mean that those materials are approved for publication or promotion.
Levlan may pause, modify or refuse work where necessary.
If we identify a material legal, regulatory, platform or rights-related concern, Levlan may request additional information, recommend changes, delay publication, restrict distribution or decline to produce or publish the affected material.
Where content has already been published, Levlan may take reasonable steps to correct, restrict, suspend or remove it where required by applicable law, a competent authority, a platform operator or an appropriate compliance review.
Media delivery
built for China.
Video and other media intended for audiences in mainland China may require different hosting, processing and delivery infrastructure from content intended primarily for international audiences.
Levlan may use Alibaba Cloud ApsaraVideo VOD and related Alibaba Cloud services to store, process and deliver China-facing video and media content.
China (Shenzhen)
Levlan's China-facing video infrastructure may use ApsaraVideo VOD resources located in Alibaba Cloud's China (Shenzhen) service region.
ApsaraVideo VOD
Upload
Authorised users or Levlan systems may upload media to designated video infrastructure for processing and distribution.
Process
Media may be transcoded, resized, converted or otherwise technically processed to support appropriate playback formats, devices and network conditions.
Review
Where appropriate, content may be subject to technical, administrative, platform or manual compliance review before or after publication.
Deliver
Approved media may be distributed through suitable delivery infrastructure to provide reliable playback for its intended audience.
How China-facing media may be handled
Regional Storage
Media uploaded to a designated China-region video service may be stored within the configured Alibaba Cloud service region. Storage location and processing arrangements may vary according to the service or project involved.
Media Processing
Video may be transcoded into one or more versions to support different resolutions, bandwidth conditions, devices and playback requirements.
Access Controls
Levlan may apply technical and organisational measures intended to limit unauthorised access, distribution, modification or use of hosted media.
Retention & Deletion
Original files, processed versions and other media assets may be retained or deleted according to applicable project, contractual, operational, security and legal requirements.
Content Review
Depending on the service, region, configuration and legal requirements involved, content may be reviewed before or after distribution. Available review mechanisms may differ between cloud service regions.
Content Delivery
Media delivery may use content-delivery or acceleration services appropriate to the intended audience, subject to applicable technical, registration and regulatory requirements.
Additional registration requirements may apply.
Where video or other media is delivered using domain names, content-delivery networks or acceleration infrastructure serving mainland China, applicable filing, registration, licensing or technical requirements may need to be satisfied before those services are activated.
Levlan will consider the applicable infrastructure and regulatory requirements when configuring China-facing media delivery.
Hosting does not constitute legal approval.
The ability to upload, store, process or technically distribute content through Levlan or a third-party cloud provider does not mean that the content has been approved by Levlan, Alibaba Cloud, a platform operator or any government or regulatory authority.
Clients remain responsible for ensuring that content supplied for hosting or distribution is lawful and that they possess the necessary rights, permissions, licences and approvals.
Protecting information
across borders.
Levlan recognises that personal information and business data require appropriate protection throughout their collection, use, storage, access, transfer and deletion.
Where Levlan processes personal information in connection with mainland China, we aim to apply appropriate technical, organisational and contractual measures in accordance with applicable People's Republic of China data-protection and cybersecurity requirements.
Lawful & Transparent Processing
Personal information should be processed for clear and appropriate purposes and in accordance with an applicable legal basis and information requirements.
Data Minimisation
We seek to limit the collection and processing of personal information to what is reasonably necessary for the relevant service, project or lawful purpose.
Security & Access Control
Appropriate measures may be used to protect information from unauthorised access, disclosure, alteration, loss, destruction or misuse.
Appropriate Retention
Personal information should not be retained for longer than reasonably necessary, subject to applicable legal, regulatory, contractual, evidential and operational requirements.
Individual Rights
Where applicable, Levlan will support lawful requests relating to personal information rights in accordance with the responsibilities assigned to Levlan under applicable law.
Sensitive Personal Information
Information requiring enhanced protection will be handled with additional care where applicable, including any additional notices, consent or security measures required by law.
China and international operations may involve lawful cross-border processing.
Levlan operates internationally. Depending on the service, personal information or other business data associated with a China-related project may need to be accessed, processed or transferred between mainland China and other jurisdictions.
Where such a transfer is subject to People's Republic of China data-export requirements, Levlan will consider the applicable legal mechanism before carrying out the relevant processing.
Cross-border safeguards may include:
Appropriate Notice
Providing individuals with information concerning the overseas recipient, processing purposes and other matters required by applicable law.
Required Consent
Obtaining separate or other legally required consent where the applicable circumstances require it.
Impact Assessment
Conducting an appropriate personal-information protection impact assessment or other review where required.
Transfer Mechanism
Using an applicable data-transfer mechanism, which may include a recognised exemption, standard contract, certification or security assessment depending on the circumstances.
China-region hosting does not mean all Levlan data is stored exclusively in China.
Levlan uses different technology and service providers for different operational purposes. China-facing media may, for example, use infrastructure located in mainland China, while email, administration, communications or other business services may involve systems located or operated in other jurisdictions.
The location and legal basis for processing therefore depend on the particular service and information involved.
Third-party processing
Levlan may use appropriately selected technology, communications, hosting, cloud, security and professional service providers where necessary to deliver its services.
Where a provider processes information on Levlan's behalf, appropriate contractual, technical or organisational safeguards may be implemented according to the nature of the information and the requirements applicable to the processing.
Security incidents are taken seriously.
If Levlan becomes aware of a suspected loss, unauthorised disclosure, compromise or other material security issue involving information for which Levlan has responsibility, reasonable steps will be taken to investigate, contain and remediate the issue.
Where applicable law requires notification to affected individuals, clients, service providers, regulatory authorities or other competent bodies, Levlan will take appropriate steps in accordance with those requirements.
Respecting creative
and commercial rights.
Levlan respects intellectual property and other lawful rights belonging to creators, businesses, individuals and third parties.
Content supplied, created, adapted, translated, hosted or distributed in connection with Levlan services should be used only where the necessary rights, licences, permissions or other lawful authority exist.
Copyright
Photography, video, written content, graphics, illustrations, software, music and other protected creative works should not be copied, adapted, published or distributed without appropriate authority.
Trademarks &
Brand Assets
Logos, registered marks, brand names and other commercial identifiers should be used only where their use is authorised and does not unlawfully infringe or misrepresent third-party rights.
Image &
Likeness Rights
Photographs, video and other materials identifying individuals may also involve consent, likeness, privacy, reputation or other personality rights in addition to copyright.
Music &
Audio
Music, recordings, voice performances and other audio material may involve multiple rights. Appropriate licences or permissions should be obtained before commercial use where required.
Licensed &
Stock Content
Stock photography, footage, templates, fonts and other licensed assets remain subject to the terms and limitations imposed by their respective licences.
AI-Assisted
Content
Where artificial intelligence tools contribute to creative production, Levlan may consider relevant usage rights, provenance, platform terms and potential third-party rights before commercial publication.
Clients should have authority to use what they give us.
When a client provides Levlan with photographs, video, music, logos, trademarks, written material, designs, data, software or other assets, the client should possess the rights, permissions or other lawful authority necessary for the intended use.
Levlan may request evidence of ownership, licensing, consent or permission where a material rights concern arises.
Acceptance of an asset by Levlan does not itself constitute confirmation that the asset is free from third-party claims.
Ownership and usage depend on the project agreement.
Rights in work created by Levlan may be assigned, licensed, retained or otherwise dealt with according to the applicable project agreement, contract or terms of service.
Third-party materials incorporated into a project may remain subject to separate licences or usage restrictions even where the finished project is delivered to a client.
Think your rights are being infringed?
Rights holders or their authorised representatives may submit a complaint using Levlan's secure legal reporting form.
Identify the material
Provide the relevant URL, page, video, campaign, image or other information that allows us to identify the content.
Explain the right
Describe the copyright, trademark, likeness or other right you believe is affected.
Provide supporting evidence
Where available, provide registration information, ownership evidence, original material, licences or other documents supporting the complaint.
Provide contact details
We may need sufficient information to verify the report, request clarification or communicate the outcome.
Reports are reviewed on their individual circumstances.
Receive
The complaint is received through our legal reporting process.
Review
We consider the information supplied and may request further evidence.
Assess
Relevant contractual, legal, platform and factual considerations are assessed.
Act
Appropriate action may be taken where a complaint is sufficiently substantiated.
Content may be restricted while an issue is investigated.
Depending on the circumstances, Levlan may temporarily restrict access to disputed material, request amendments, suspend publication or distribution, preserve relevant information, remove content or take other reasonable measures.
Levlan may also refer a matter to the relevant client, platform, service provider, professional adviser or competent authority where appropriate.
Legal & compliance
reporting.
Levlan provides a dedicated reporting process for legal, regulatory, intellectual property and compliance concerns relating to our activities, services or content.
Reports may be submitted by individuals, organisations, rights holders, clients, authorised representatives, government bodies and competent regulatory authorities.
Government &
Regulatory Requests
Official enquiries, notices, investigations, regulatory requests or other matters submitted by competent authorities.
Illegal or Prohibited
Content
Reports concerning content that may violate applicable law, regulation or legally enforceable content requirements.
Intellectual
Property
Copyright, trademark, image, likeness, licensing or other intellectual-property and rights-related concerns.
Privacy &
Personal Information
Concerns involving the collection, use, disclosure, security or other processing of personal information.
Advertising &
Marketing Compliance
Concerns involving advertising claims, commercial promotion, campaign content or other marketing-related compliance issues.
Other Legal
Matters
Other legitimate legal or regulatory concerns connected with Levlan's activities that do not fit one of the categories above.
Provide enough information for us to understand the issue.
Your name and organisation, where applicable
A reliable method of contacting you
The type of legal or compliance concern
Relevant URLs, pages, videos, campaigns or account details
A clear description of the issue
Supporting documents or evidence where appropriate
Official reference or case numbers where applicable
Any relevant deadline or urgency information
What happens after a report is submitted?
Initial Review
We assess whether the report relates to Levlan and whether sufficient information has been provided.
Verification
Where appropriate, we may verify the reporter's authority, identity or supporting evidence.
Investigation
Relevant content, records, communications, contractual information or technical information may be reviewed.
Appropriate Action
Depending on the circumstances, Levlan may correct, restrict, suspend, preserve, remove, escalate or otherwise address the matter.
Information submitted through the form will be handled for legal and compliance purposes.
Information supplied through the reporting process may be used to assess, investigate, document and respond to the reported matter and to comply with applicable legal or regulatory obligations.
Information may be shared with relevant Levlan personnel, professional advisers, service providers, clients, platforms or competent authorities where reasonably necessary or legally required in connection with the matter.
Submitting a report does not guarantee a particular outcome.
Reports are considered according to their individual facts, available evidence, applicable law, contractual arrangements, platform requirements and Levlan's responsibilities in relation to the matter.
Levlan may be unable to provide detailed information about an investigation where doing so would conflict with confidentiality, privacy, security, legal or regulatory obligations.
Please use this process responsibly.
Reports should be made honestly and should contain information that the reporter reasonably believes to be accurate.
The legal reporting process should not be used for spam, commercial solicitation, harassment, knowingly false claims or matters unrelated to legal or regulatory concerns.
Ready to submit a legal or compliance concern?
Use the secure form below. Your submission will be routed to Levlan's designated legal and compliance contact.
Submit a legal or
compliance concern.
Use this form to submit a legal, regulatory, intellectual property, privacy or compliance matter relating to Levlan, our services or content associated with our activities.
Please provide accurate information and include only material reasonably necessary for us to understand and assess the matter.
Compliance is an
ongoing responsibility.
Laws, regulations, technologies, platforms and commercial practices continue to evolve.
Levlan will periodically review its China-related policies, processes and operational arrangements and may update this statement where appropriate to reflect material changes in applicable requirements or the services we provide.
Where specialised legal, regulatory or industry-specific requirements apply, Levlan may obtain appropriate professional guidance or require clients and partners to do so before proceeding with relevant activities.